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Customer Support 400-18-95538/ 3979 2890(Hong Kong
Customer Support
    Account Opening Funding Trading Service

    Q.What confirmation data will be received after opening a securities account?

    A.Once the account is opened, the customer will receive an email, click on the link and set the password on this page.
    #Tip:For security reasons, please change your password immediately after logging in.

    Q.Is there a shareholder code card for opening an account?

    A.There is no shareholder code card for opening an account in Hong Kong. After the customer successfully completes the account opening procedure, our company will send out the welcome letter of the account according to the communication method (email/mail) provided by the customer when opening the account, which is accompanied by the securities account number and the bank customer sub-account. As the proof of opening the account, the account number should be saved by the customer.

    Q.Many parts of the account opening data need to be filled in with the name and signature. What is the difference between the two?

    A.Filling in the name column is for information purposes only, without confirmation, verification of identity, offer or any legal effect; and signature is a legally binding act, a proof act, a true, verified identity.

    Q.Types of stock accounts that can be opened?

    A.(1).Cash account (including: personal / joint account, company account) Cash account trading is settled in cash and does not involve any mortgage lending. New customers must have a full cash balance in the first transaction of our company to pay the share settlement.
            (2).Margin account (ie MARGIN account) (including: personal / joint account, company account) After opening such an account, the customer can mortgage the company according to the share portfolio held by the customer, and use the funds to buy and sell stocks more flexibly. However, the customer must pay attention to the opening of the margin account agreement, the company has the right to such accounts. The shares will be mortgaged or otherwise disposed of.

    Q.With the signature, you can apply for withdrawals. Can the client’s funds be stolen? Is it necessary to add an encrypted password?

    A.The customer can send out the withdrawal instructions by fax. After the agent has verified your signature, the funds will be deposited into the bank account you requested.
    If you want to transfer funds to a third party bank account outside of your name, you can submit the original "Withdrawal Instructions" to us by means of our cabinet or by mail. We will confirm your identity and correct it.
    For large withdrawal requests, our customer staff will call the contact customer to confirm, in the case of the data confirmed in the confirmation form and the verification signature is correct, our company will deposit the money into the bank account designated by the customer.

    Q.How to charge for wire transfer funds?

    A.The handling fee for wire transfer funds is divided into three parts. One is the telegraph fee (for example, about 100 yuan each), the other is the handling fee, which is charged according to the percentage of the wire transfer amount (for example, 0.1%). Third, after the funds reach Hong Kong, Hong Kong receives the bank's clearing fee. The fees for each bank are similar. You can call the customer service of each bank to decide which bank to transfer via.

    Q.How to send money by customers outside Hong Kong?

    A.Take the domestic example, the information required for wire transfer is as follows:
    Imported into our company:
    1. Payee Name (Qilu International Securities Co., Ltd.)
    2. Our settlement bank account number and name
    3. The customer needs to indicate the customer's account number and name of the customer in our bank's remittance slip.
    Exporting to Hong Kong:
    1. Beneficiary Name
    2. Domestic receiving bank name, address and bank wire transfer code(Swift Code)
    3. Payee's bank account in China

    Q.Customers do not have offshore RMB, how to trade RMB futures?

    A.Renminbi futures are denominated and settled in RMB, but RMB cannot be remitted across borders.
    Customers can first transfer Hong Kong dollars or US dollars into the futures account according to the above method, and hold the Hong Kong dollar or US dollar first transaction in the account. Our company will automatically exchange foreign exchange (HK$) or US dollar (in RMB) according to certain rules at the time of settlement. The specific exchange rules are as follows:
    1. Exchange in accordance with the priority of the Hong Kong dollar, followed by the order of the US dollar
    2. If the preferred currency (HKD) is insufficient and the secondary currency (US$) is sufficient, the exchange will be made in the second-choice currency.
    3. If the preferred and second-choice currencies are not sufficient, but the sum is sufficient, the currency with the larger amount of existing funds will be exchanged first.
    4. If there are two currencies to be bought at the same time (if the customer needs to settle the USD and RMB products at the same time), the exchange amount will be smaller first.
    Note: In addition to RMB futures, customers can also realize cross-currency transactions of other futures products, and automatic exchange of exchanges will be carried out in the order of priority Hong Kong dollars, second US dollars, and re-renminbi.

    Q.If the stock exchange is a "hand" as a trading unit, if less than one lot of shares cannot be traded on the exchange?

    A.Less than one full trading unit (ie one full lot) of securities, the Hong Kong market calls it "shredded shares." The trading system of the Hong Kong Stock Exchange does not automatically trade odd lots. If you have odd stocks, you can call a trader at Qilu International Securities to trade for you. In general, the stock market is less liquid, and the price of the shares will be slightly lower than the price of the same share in the market.

    Q. What is a "liquidity provider" and a "banker"? What is their role?

    A. The Hong Kong stock market is generally referred to as the "banker." The liquidity provider was established to facilitate investors to buy and sell some securities with low liquidity.
    At present, most of the securities in Hong Kong do not have a bookmaker. However, the issuer of the listed derivative warrants must appoint a liquidity provider to provide liquidity for the derivative warrants issued. Each derivative warrant can only have one liquidity provider, and the liquidity provider will identify it with the code 95xx. Its identity, the listing file of each derivative warrant will list the quotation responsibility of its liquidity provider.
    For the list of exchange traded fund bookmakers, please refer to the "Exchange Traded Fund Trading Arrangements" under the "Products" section of the HKEx website. For the quotation responsibility and list of the derivative warrant liquidity providers, please refer to the "Derivative Warrants Resource Centre" under the "Products" section of the HKEx website.。

    Q.How are Hong Kong listed companies classified? How to divide "H-share companies", "red-chip companies" and "blue-chip companies"?

    A. For the Hong Kong Stock Exchange, its securities market has two trading platforms, the Main Board and the Growth Enterprise Market. The securities code listed on the GEM is a four-digit number headed by the word "8", which is different from the securities listed on the Main Board.
    "H Shares", "Red Chips" and "Blue Chips" are common terms in the Hong Kong stock market.
    “H-share companies” are those companies incorporated in the People's Republic of China (China) and approved by the China Securities Regulatory Commission (CSRC) to be listed in Hong Kong. These shares of Mainland China listed on the Hong Kong Stock Exchange and subscribed for and traded in Hong Kong dollars or other currencies are referred to as "H Shares". Since the Listing Rules set out the listing requirements for H Shares, the term "H Shares" has been The market accepts and is widely used. The word "H" in "H Shares" stands for Hong Kong.
    “Red Chip Company” means a company in which at least 30% of the shares are directly held by entities in Mainland China; and/or the company is indirectly held by a Mainland China entity through a company controlled by it and being the single largest shareholder; or Mainland entities directly and / or indirectly hold less than 30% of the shares, but reach 20% or more, and those who have contacts with the mainland of China have significant influence on the company's board of directors. Mainland China entities include state-owned enterprises and entities controlled by domestic provincial and municipal authorities.
    "Blue Chip Companies" generally refer to companies selected by Hang Seng Services Limited to become constituents of the Hang Seng Index.

    Q.What is the recovery deposit?

    A.The recovery margin is exclusively for the margin account. If you have opened a margin account and the outstanding amount is higher than the financing value of the part you are holding, the margin will be recovered. At this point, your account cannot make any purchase transactions or withdrawals. Please deposit additional funds or securities at a limited time, or convert the securities held into cash to correct the shortage of margin. Otherwise we have the right to You may be responsible for any profit or loss and expenses incurred in the future.
    If the margin client's balance is higher than the financing value of the holding position, the margin will be recovered. If you are required to recover the margin, you must deposit additional funds or securities at a limited time. Otherwise, we have the right to cash out some or all of your stock portfolios without prior notice. Any profit and loss and expenses here are the responsibility of the customer.

    Q. What are the risks of opening a margin account?

    A.1. First of all, our company has the right to mortgage the customer's stock to the bank. Secondly, if the market value of the customer's mortgageable stock falls sharply below the level of the goods (stock mortgage level), the customer must deposit additional margin or sell the stock to maintain its risk rating to a safe level, otherwise we have the right to the account. Carry out a warehouse.
    2. For details, please refer to the relevant account opening provisions.

    Q. Can I entrust unfinished trading instructions on an alternate day?

    A.No. If the transaction instructions entrusted by the customer are not completed on the same day, all outstanding transaction instructions will be automatically cancelled after the market closes on the same day, and the customer will need to reissue the trading order on another trading day. Outside the trading hours, the instructions issued (for example, after 4:30 pm) will be arranged in order according to the time of the order, and will be executed in real time at the beginning of the next trading period.

    Q.Are the fees for buying and selling subscription/certification warrants (Warrants) similar to those for general trading?

    A.The commission for the sale/subscription warrant (Warrants Turbo) is the same as the sale and purchase of shares, but no stamp duty (0.1%) is required.

    Q.Banks open accounts to buy and sell stocks need to charge a storage fee, you have to collect?

    A.No need. The general securities company will not charge the fee, which is a kind of discount for the securities company relative to the bank charge list.

    Q. If I buy/sell the same Hong Kong stock twice a day, do I have to pay two commissions?

    A.Transaction costs for trading stocks in Hong Kong include brokerage commissions and government-related transaction levies. If the customer buys/sells the same stock at the same or different price two or more times a day, all transaction charges are ultimately calculated based on the total transaction amount of the customer's purchase/removal of the stock.
    If the total amount of the transaction is calculated, the amount of the commission is less than HK$100 (regardless of the customer commission rate), we will also charge HK$100 as the minimum commission.

    Q.How to calculate the interest cost?

    A.Total financing (such as total borrowings) x (annual interest rate / 365x days)

    Q. What is the trading quotes and price list of the Hong Kong Stock Exchange?

    A.The so-called price level, that is, the unit of price change that the securities transaction can tolerate. The price of each share depends on the share price of the bid-ask spread (A-share bid-ask spread is 0.01 yuan)

    Stock price by (HK$) Spread (HKD)
    0.01 0.001
    0.25 0.005
    0.50 0.010
    10.00 0.020
    20.00 0.050
    100.00 0.100
    200.00 0.200
    500.00 0.500

    Q.What is the quotation rule?

    A.The first trading system of the trading system on each trading day, except for the absence of price changes, is subject to a set of opening quotation rules. According to this regulation, it is necessary to quote within the range of price increase and decrease. If the first bid is a buy, the price must be higher than or equal to the price of 24 prices below the closing price of the previous day; if the first bid is a sell, the price must be lower than or equal to the previous day. The price of 24 prices above the closing price. The first peg (whether buying or selling) must not deviate from the closing price of the previous day by a factor of nine or more under any circumstances. As for the offer after the market opening, it is subject to another set of quotation rules and price list.

    Q.How is the closing price calculated?

    A.In order to avoid the closing price of the closing price of the last transaction, the closing price of the securities is calculated as the median of the five market prices recorded in the last minute of a trading day. The trading system will accept the stock price once every 15 seconds starting from 3:59 pm, and a total of 5 bids will be accepted. The price per click is based on the current bid price, the selling price and the last recorded transaction price. Here are some examples:

    Time Buy price Selling price Last record price Price
    First 3:59:00 39.40 39.50 39.50 39.50
    Second 3:59:15 39.40 39.50 39.50 39.50
    Third 3:59:30 39.40 39.50 39.40 39.40
    Fourth 3:59:45 39.30 39.50 39.50 39.40
    Fifth 3:59:60 39.20 39.30 39.30 39.30
    The order price of the five time periods from lowest to highest is as follows:
    $39.30 $39.40 $39.40 $39.50 $39.50
    The median (ie the middle price) is $39.40, so the closing price is set at $39.40.
    The bid price is determined according to Article 101 of the Exchange Rules, after comparing the current bid price, the selling price and the last recorded price.

    Q.What is T+2? Do I need to pay for the securities I purchased on T+2 or T+2 to recover the proceeds from the sale of securities?

    A.Exchange Participants (ie securities dealers) must be able to complete the settlement with CCASS by 3:45 pm on the second settlement date following the trading day (T-day). It is generally called "T+2". However, investors should note that T+2 is only a securities settlement arrangement between exchange participants and the securities clearing house. All settlement arrangements between the Exchange Participant and its clients, including securities and monetary settlement, are commercial agreements between the securities firm and the investor. Customers who purchase shares through Qilu International Securities must pay on T Day. The proceeds from the sale of securities must be transferred from the securities account on T+2 days.

    Q. What is a continuous trading session?

    A.The trading hours of the Hong Kong stock market are from 9:30 am to 12 noon and from 1 pm to 4 pm on each trading day. In the continuous trading period, the trading system will be based on the principle of price priority, and then in accordance with the order of the order entry system. Orders entered into the system earlier must be fully executed in order to process orders of the same price but entered later.

    Q. What is the pre-opening time of the Hong Kong stock market?

    A.The Hong Kong stock market has a pre-opening session on each trading day; in the pre-opening session, after the purchase order has accumulated for a period of time, it will be matched in the pre-set match period.
    The pre-opening session is divided into four phases, and the operation is as follows:
    From 9:00 am to 9:15 am, the input order period is divided into;
    From 9:15 am to 9:20 am, it is divided into pre-disc time slots;
    From 9:20 am to 9:28 am, it is divided into the matching time period;
    It is divided into a suspension period from 9:28 am to 9:30 am.
    The AMS/3 system only accepts input bid (AO) and limit order (LL) before the market opening, and the order price of the input AMS/3 system cannot be deviated from the previous day's closing price or the selling price (if any) Depending on the situation) more than nine times. Only input bids are accepted between 09:15 and 09:20, and any orders placed on the market cannot be changed or cancelled.

    Q.Customer service telephone and service time of Zhongtai International Securities?

    A.852-39792890

    Q. Service e-mail?

    A. cs@qlzq.com.hk

    Q. What if I forgot my trading password?

    A. Please contact customer service. After checking the information, the customer service staff will send the new password by email/mail.

    Q. How to order and set up real-time quotes for Hong Kong stocks?

    A. Please fill in the application form user form, sign it and return it to us. The relevant form can be downloaded from our website.